Last updated: July 6, 2026 · Effective for all users of the Synk MGA platform
Synk MGA ("Synk," "we," "us," or "our") provides an underwriting operations platform for managing insurance program business ("Service"). This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to MGA staff, underwriters, and retail agents who use the Service ("you," "Users").
Account information. When you or your organization signs up, we collect your name, work email address, agency or company name, role, and a securely hashed password. We never store passwords in plain text.
Submission and underwriting data. The Service is used to process commercial trucking insurance submissions. This can include company/DOT information, fleet and driver details, loss history, financial information, and related documents (loss runs, applications, MVRs, schedules) that you or your organization upload or that are submitted through the platform.
Communications. Messages sent between retailers, underwriters, and carriers within the platform, and emails processed through our inbound intake and notification systems, are stored and associated with the relevant submission.
Payment information. If your organization subscribes to a paid plan, billing is handled by our payment processor, Stripe. We do not store full credit card numbers on our own servers.
Usage data. We automatically collect standard technical information such as IP address, browser type, device information, and pages visited, to keep the Service secure and improve it over time.
We rely on a small number of trusted providers to operate the Service. Each only receives the data necessary to perform its function:
We do not sell personal information to these or any other providers, and we do not permit them to use your data for their own independent marketing purposes.
Synk MGA is a multi-tenant platform: multiple MGAs and their agents may use the same underlying system. Each organization's submissions, documents, and communications are logically separated and access-controlled so that one organization cannot view another organization's data. Retail agents can only access submissions they are associated with, and only within the MGA network they've been connected to.
We use the information described above to:
We use industry-standard safeguards including encrypted password storage, signed session tokens, and role-based access controls to protect your information. No system is perfectly secure, and we cannot guarantee absolute security, but we take reasonable steps to protect data against unauthorized access.
We retain submission and account data for as long as your organization maintains an active subscription, and for a reasonable period afterward to comply with legal, insurance recordkeeping, and audit obligations. You may request deletion of your account data by contacting us, subject to any retention required by law or active insurance regulatory obligations.
Depending on where you're located, you may have rights to access, correct, or request deletion of your personal information, or to object to certain processing. Contact us using the information below to make such a request, and we will respond consistent with applicable law.
The Service is intended for business use by insurance professionals and is not directed to, or knowingly used by, individuals under 18.
We may update this Privacy Policy from time to time. If we make material changes, we will notify users through the Service or by email prior to the change taking effect.
Questions about this Privacy Policy can be directed to support@synkinc.com, or by mail to Synk Insurance Management Inc, 2941 Valento Lane, Little Canada, MN 55117.